To ensure the safety of our boarders, all animals must have up-to-date C5 (dogs) or F3 (cats) vaccinations on admission to boarding. If vaccination was administered at another clinic, please provide evidence (a vaccination certificate). Our staff reserve the right to ring (the other vet) to confirm your pet’s vaccination status prior to admission and refuse entry to any pet that does not have sufficient vaccine coverage.
If your pet is due (but not overdue) for vaccination we can complete this whilst they are boarding with us however, we do recommend it to be done prior to boarding commencing this also gives you the opportunity to speak to the vet about your pet’s health.
If your pet is overdue for vaccination they will require vaccination at least 2 weeks prior to check in. If your pet is overdue for vaccination and you are unable to complete a vaccination prior to boarding we reserve the right to refuse admission.
All animals must have reliable up-to-date flea prevention on admission to boarding that covers them throughout their stay. If your animal is not on flea prevention an inhouse product can be provided and a small fee charged to your account.
For cats we recommend Bravecto Spot On, Advantage or Advocate Spot On or Activyl Spot On For dogs we recommend Bravecto 3 monthly chew, Bravecto 6 monthly spot on, Nexgard monthly chew, Nexgard Spectra monthly chew or Advantage or Advocate monthly Spot on.
Please note that we do not accept the following flea prevention products; Exelpet, Frontline spot on, Flea Collar (with the exception or Seresto) ,Capstar, Sentinel or Program.
Dogs will get some exercise in our insulated outdoor kennels during the day and will not have direct contact with other dogs unless previously organised (i.e. friends we know play well together!) Please note if you nominate direct contact we take no responsibility for injuries or illnesses to your pet as a result of these interactions but will make every effort to ensure these interactions are friendly, polite and fun! For the very active pet a half hour walk can be provided (charges apply)
We supply all bedding, leads, litter trays, bowls and harnesses for our boarders. We strongly recommend you leave no belongings with us apart from carry cage (cats) or collar (dogs) as they can get misplaced, chewed or dirty. All belongings left with your pet at the clinic including but not limited to toys, blankets, cages, leads and collars will be clearly labelled and kept with your pet however Fairford Road Animal Hospital accepts no responsibility for lost or damaged items.
All pets requiring medication whilst in boarding must have their medications separated, clearly labelled and legally packaged. We want to make sure we know all there is to know about your animal’s health so a complete vet history may be requested if you’re not our veterinary client (and we love it if you bring this with you all ready to go!). Extra fees apply when medications are to be administered.
If you are having just too much fun on holiday or for whatever reason need to extend your pet’s stay this is fine (subject to space). Please call the hospital to let us know the proposed extension dates.
A $100 non-refundable deposit will be required at the time of boarding confirmation.
Please note we charge our boarding fee per night regardless of pick up/drop off times. Pick up and drop off for boarding is available between 9am and 6.30pm Weekdays and 9am and 11.30am Saturdays and Sundays. Daycare boarders may be dropped off between 9am and 6.30pm weekdays, 9am to 11.30am Saturdays and Sundays. Please note our reception is closed on Public Holidays so pets may not be picked up or dropped off on these days and daycare is not available.
Whilst all precautions will be taken to ensure all animals remain healthy by checking up to date vaccination and hospital grade cleaning and disinfection practices, we take no responsibility for any illness. You will be notified by phone if any illness or abnormalities are reported. You will be asked to provide your best contact number whilst you are away for this purpose.
For staff safety, Fairford Road Animal Hospital reserves the right to refuse boarding to aggressive animals. Please inform us at time of booking if your pet is aggressive to humans or other animals.